Refund Policy

Digital products and instant delivery

Our books are digital files delivered the moment your payment clears. There is no physical item to send back and no shipping to reverse, so a refund means we return your money and your licence to use the book ends.

If we approve a refund, you agree to delete the file and stop using it, and any further copies you keep are no longer licensed.

The 14-day refund window

If a book is not what you expected, email us within 14 days of your purchase and we will refund it. You do not need a complicated reason — telling us it was not a fit is enough, though we always appreciate knowing why so we can improve.

We do not offer refunds after 14 days, except for billing errors or a problem we could not fix, which are covered below.

[CONFIRM BEFORE LAUNCH: the 14-day window is a sensible default for digital books, but it is your business decision. Tell us if you want a different period, or a no-refund policy, and this section will be rewritten.]

Repeated refunds

This policy exists for genuine buyers. If someone repeatedly buys and refunds our books, we may decline a further refund and stop selling to that person. We may also decline a refund where we have clear evidence a file has been shared or republished.

Bundles

The two-book bundle is sold as a single product at a single price. It is refunded as a whole within the 14-day window; we do not refund one title from a bundle and leave the other in place.

If you bought one book and later bought the second separately, each purchase has its own 14-day window.

Problems with your download

If your download link does not arrive, has expired, or the file will not open, contact us before asking for a refund. In almost every case we can re-send the file or supply it in another format the same day, at no cost.

If we cannot get a working file to you, we will refund the purchase in full regardless of how long it has been since you bought it.

Billing errors and duplicate charges

If you were charged the wrong amount, charged twice, or charged for something you did not order, tell us and we will put it right. Verified billing errors are refunded in full, whatever the other terms on this page say.

The free e-book

The 7-Day Money Mindset Reset is free, so there is nothing to refund. If you no longer want our emails, use the unsubscribe link in any message and you will be removed.

How to request a refund

Email [email protected] with:

• The name and email address used for the purchase
• Your order or receipt number
• The date and amount of the payment
• Which book or bundle it relates to, and briefly what went wrong

We reply within 2 business days to confirm whether the request qualifies.

How approved refunds are paid

• Refunds are returned to the original payment method. We cannot send them anywhere else.
• We process approved refunds within 5 business days of approving them.
• Your bank or card issuer usually takes a further 5 to 10 business days to show the money.
• Where the law allows, non-recoverable payment-processing fees may be deducted.

If your card has expired or been cancelled, your bank normally still routes the refund to your account. Speak to them if it has not appeared after 10 business days.

Disputes and chargebacks

Please contact us before disputing a charge with your bank or card issuer. Almost every billing question is resolved quickly once we know about it, and a dispute takes considerably longer than a refund.

If a chargeback is filed, we may suspend access to download links for that order until the dispute is resolved.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of the page shows when it last changed, and changes apply to purchases made after the new version is posted.

Contact us

Questions about this page can be sent to: